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Remote Assistance

Do you need a quick solution to a technical issue? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Help:

Call DEXIS-Dentrix Technical Support at 1-888-883-3947. We’ll talk with you first to determine the nature of the problem.

Step 1: While on the phone with tech support, you will be given a unique key code and directed to this webpage. Enter that code in the field on the right and click Submit to initiate the screen-sharing session.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.