DEXcare — Peace of Mind for Your DEXIS System
DEXIS Owners typically experience solid performance from their sensors for years, but should something ever go wrong, DEXcare — our comprehensive support program — will be there if you need it. A full year of DEXcare is included with your new DEXIS system:
Priority Overnight Replacement
If you cannot acquire X-ray images and our Telephone Support Specialists determine that your DEXIS sensor, PC card, or DEXusb™ controller isn’t working, we will ship a replacement that same day priority overnight.*
Accidental Damage Discount
If your DEXIS sensor, PC card, or DEXusb™ controller displays signs of external visible damage, you may return it to us for replacement at only 50% of the current retail price, plus applicable taxes.
Toll-Free Telephone Technical Support
During normal business hours on the U.S. mainland, courteous, well-trained Telephone Technical Support Specialists will provide prompt, unlimited help with your DEXIS system-related technical issues.
Live Remote Assistance
To assist you in resolving a technical issue quickly, a member of our support team can view your desktop and share control of your mouse and keyboard over the Internet using our live remote assistance tool. Note: Internet access is required.
Field Technical Support Services Discount
You will have priority access to our team of Field Technical Support Specialists. For a reduced fee, they can come to your dental office for on-site support services.
No-Charge Software Upgrades
Automatically receive major updates to your DEXIS system software and licensed modules, so you will always be up to date with the latest features and enhancements that DEXIS software has to offer.
*Some terms and conditions apply.